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To speed up your order, please refer to the Frequently Asked Questions (FAQ) below prior to contacting us.

We receive hundreds of e-mails everyday, and unnecessary correspondence will only slow down delivery.

Frequently Asked Questions (FAQ)

Please read thoroughly to find the answers to common questions.

1.) Where and how do I pay?

Our preferred method of payment is by personal checks and money orders made payable to: Collectorsinternet, 7510 Sunset Blvd., #183, Los Angeles, CA 90046.

Our office hours are Monday through Thursday, 10am to 6pm, Pacific Time. For security reasons, we do not sell over the counter and all coins are kept in bank vaults.

2.) What information do I write down for you to process my auction or order?

Customers must write down date, mint, price and grade of each item individually. If these five items are not provided, processing of your order is slowed. We do not inventory items by numbers. We must have your your full name, address, and e-mail address. You may use our on-line order form, or regular mail order form

3.) Do you accept phone orders and inquires?

To minimize mistakes caused by human error, we no longer take orders and inquiries orally over the phone, and must have all information in writing either on our secure servers at www.collectorsinternet.com, OR via e-mail OR by regular mail. This protects both of us from any misunderstandings.

4.) How fast will I get my order?

The coin market appears to be booming and we are currently receiving approximately 500 orders and inquires per day. Please allow three to four weeks if paying by personal check or business check. Please allow one to three weeks if paying by other means. All shipments are processed in the order received. We understand that some dealers may be able to ship items faster, however, few dealers have been able to match both our huge selection and low prices when quality is taken into account. Please do not write to confirm receipt of payment until after at least two weeks have passed. If there should be a problem in the meantime, we will contact you. Thank you for your patience and understanding.

5.) Why do you charge $11.00 for postage and handling?

This helps defray huge overhead costs in postage, insurance, packaging material and labor, and helps to keep our prices low. We realize that some dealers may charge less for postage and handling, but many are now charging from $15 to $20.

6.) What is your return policy?

All of our items have a lifetime guarantee of authenticity and a two week return privilege, provided that the items remained in our original see-through holders and the staple or other seals have not been removed. Items are package in such a way that customers can safely view them on all sides. Please send all items the same way we sent them, by first class insured mail. You may return items for refund, exchange or credit, your choice. Please let us know which choice you want, in writing, and please allow three weeks for full processing of returned items.

7.)Do you allow coins to be submitted to Grading Services?

Sending them to the grading services is fine with us, and we will refund the amount of the coin if our grade does not meet theirs, but not the cost of the service. This is provided that we send them in ourselves, with the buyer paying the fees. We rarely send our coins to grading services as we find it's just not worth the extra cost. We find that most of our customers are able to use their own good judgment to determine quality and value, and our return rate has always been way under 1%. Also, we find that more and more dealers are loosing faith in the grading services and will often pay more for raw coins than slabbed coins, because some slabbed coins can be very ugly even in higher grades. We know of more than one dealer who sent in some nicely toned Silver Dollars and Franklin Halves and several came back slabbed AND dipped! We never clean our coins, and any clean coins that we buy and sell will be described as such.

8.) Can I make offers on coins not won on your auctions or on your site?

Yes you can. We are always open to reasonable negotiation. If you are outbid on eBay, we always have a large selection of properly graded, reasonably priced coins available at www.collectorsinternet.com.

9.) Can you e-mail me scans of your coins?

We can email scans only if the value is $5,000 or more, but we recommend that you always view the coins in person, using our 14 day return privilege. Scans, no matter how good, can never fully recreate the actual three-dimensional qualities of a coin. Also, due to time constraints, it would be impossible to scan each and every coin that comes in and out of inventory each day. Regarding our own experience with scanned photos on eBay and other auction sites, we have had to return too many over-graded but "well-scanned" coins, and have heard too many similar horror stories from our customers. The simple fact is that a scan can never capture accurately the three-dimensional qualities of a coins strike, luster and toning. If this weren't bad enough, many sellers tend to manipulate the luster, toning, and even the sharpness of a coin through their scanning programs. We both lose if we over grade a coin, and that's the last thing we want. Long before the advent of "photo scans" we bought and sold coins the good old fashion way: Properly graded with a full 14 day, no-questions-asked return privilege. Today, this time-tested tradition continues. Our satisfaction rate has remained over 99% since 1979. We want you to be happy, tell your friends, and make them happy too. This is how we have built our business of more than 65,000 satisfied customers worldwide over the past 28 years, and we hope to add you to our growing number of repeat customers.

Thank you again for your business,

Willis Brown,
Vice President

www.collectorsinternet.com
CollectorsInternet
7510 Sunset Blvd., #183
Los Angeles, CA 90046

Please allow five business days for a response, as we frequently attend most major coin shows throughout the nation.
Occasionally for technical reasons, email may not be received or delivered, if you do not hear from us within a reasonable amount of time, please write to:

Legal Notices
© 1995-2008 by CollectorsInternet.com. All material at this site is copyrighted by CollectorsInternet and may not be reprinted in whole or in part, or stored, or transmitted by any means, including electronic. All commercial use, transmission and reproduction of this site is strictly prohibited by national and international laws. Terms and conditions of sale are subject to change without notice, except our 14 day return privilege and lifetime guarantee of authenticity, provided coins are not removed from their original holders. Revised: 04/03/08.
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Collectorsinternet.com Contact Form
Please do not email us requesting the value of a coin. No matter how well-described a coin is or how good the pictures or scan is, no dealer can honestly give an indication of its value without looking at it first-hand for grade and authentication. If you want an appraisal, you can mail them by insured mail and include $11 for the first coin plus $1 per additional coin for processing and return postage. If you wish to sell coins, ship, don't write, and we will contact you with the best offer in the business within 48 hours. Or, you can send coins to www.accgs.org for a certified appraisal and authentication. ACCGS is the official grading and certification service of the Beverly Hills Coin Club, and are the only organization to our knowledge that will give independent, written appraisals. To ensure our email delivery to your inbox, please add inquiries@collectorsinternet.com to your Address Book.
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