7510 Sunset Blvd., #183, Los Angeles, CA   90046

To offer the highest level of customer service, we have created:  
Frequently Asked Questions (FAQ)
Please read thoroughly to find the answers to common questions.

Our preferred method of payment is by personal checks and money orders made payable to: Collectorsinternet, 7510 Sunset Blvd., #183, Los Angeles, CA 90046.  Our office hours are Monday through Thursday, 10am to 6pm, Pacific Time. For security reasons, we do not sell over the counter and all coins are kept in bank vaults.

Customers must write down date, mint, price and grade of each item individually. If these five items are not provided, processing of your order is slowed. We do not inventory items by numbers.   We must have your your full name, address, and e-mail address.  You may use our on-line order form, or regular mail order form

To minimize mistakes caused by human error, we no longer take orders and inquiries orally over the phone, and must have all information in writing either on our secure servers at www.collectorsinternet.com, OR via e-mail OR by regular mail.  This protects both of us from any misunderstandings.

The coin market appears to be booming and we are currently receiving approximately 500 orders and inquires per day.  Please allow three to four weeks if paying by personal check or business check.  Please allow one to three weeks if paying by other means. All shipments are processed in the order received.  We understand that some dealers may be able to ship items faster, however, few dealers have been able to match both our huge selection and low prices when quality is taken into account.  Please do not write to confirm receipt of payment until after at least two weeks have passed.  If there should be a problem in the meantime, we will contact you.  Thank you for your patience and understanding.

5.) Why do you charge $9.00 for postage and handling?

This helps defray huge overhead costs in postage, insurance, packaging material and labor, and helps to keep our prices low. We realize that some dealers may charge less for postage and handling, but many are now charging from $10 to $20. On bullion related items, such as quantities of gold or silver coins valued at $2,500 or more, please add $45 to help with added insurance, and $45 per $5,000 thereafter. This is less than 1%, and helps us keep our prices low while keeping your purchases 100% secure and insure against any form of loss or damage

 

All of our items have a lifetime guarantee of authenticity and a two week return privilege, provided that the items remained in our original see-through holders and the staple or other seals have not been removed.  Items are package in such a way that customers can safely view them on all sides.  Please send all items the same way we sent them, by first class insured mail. You may return items for refund, exchange or credit, your choice.  Please let us know which choice you want, in writing, and please allow three weeks for full processing of returned items. There is a $5 restocking fee for each coin, set, or group of coins ordered on cancelled orders, or for returned items that are deemed to be properly described.

Sending them to the grading services is fine with us, and we will refund the amount of the coin if our grade does not meet theirs, but not the cost of the service. This is provided that we send them in ourselves, with the buyer paying the fees.  We rarely send our coins to grading services as we find it's just not worth the extra cost. We find that most of our customers are able to use their own good judgment to determine quality and value, and our return rate has always been way  under 1%.  Also, we find that more and more dealers are loosing faith in the grading services and will often pay more for raw coins than slabbed coins, because some slabbed coins can be very ugly even in higher grades.  We know of more than one dealer who sent in some nicely toned Silver Dollars and Franklin Halves  and several came back slabbed AND dipped!  We no longer send coins to PCGS or NGC. Please read the editorials and the Coin World investigation about them at www.bhcoinclub.org to see why. We never clean our coins, and any clean coins that we buy and sell will be described as such.

Yes you can.   We are always open to reasonable negotiation.  If you are outbid on eBay, we always have a large selection of properly graded, reasonably priced coins available at www.collectorinternet.com.

We can email scans only if the value is $5,000 or more, but we recommend that you always view the coins in person, using our 14 day return privilege.    Scans, no matter how good, can never fully recreate the actual three-dimensional qualities of a coin.  Also, due to time constraints, it would be impossible to scan each and every coin that comes in and out of inventory each day.  Regarding our own experience with scanned photos on eBay and other auction sites, we have had to return too many over-graded but "well-scanned" coins, and have heard too many similar horror stories from our customers.  The simple fact is that a scan can never capture accurately the three-dimensional qualities of a coins strike, luster and toning.  If this weren't bad enough, many sellers tend to manipulate the luster, toning, and even the sharpness of a coin through their scanning programs.  We both lose if we over grade a coin, and that's the last thing we want. Long before the advent of "photo scans" we bought and sold coins the good old fashion way: Properly graded with a full 14 day, no-questions-asked return privilege.  Today, this time-tested tradition continues.  Our satisfaction rate has remained over 99% since 1979. We want you to be happy, tell your friends, and make them happy too.  This is how we have built our business of more than 65,000 satisfied customers worldwide over the past 28 years, and we hope to add you to our growing number of repeat customers.