To offer the highest
level of customer service, we have created:
Frequently Asked Questions (FAQ)
Please read thoroughly to find the answers to common questions.
1.) Where and how do I pay?
Our preferred method of payment is by personal checks and money orders made payable to: CollectorsInternet, 7190 Sunset Blvd., #183, Los Angeles, CA 90046.
Please use our Online Order Form if you wish to pay by credit card. We will email you a request for payment through Google Checkout. Once you receive the invoice, please follow the link provided in the email, and sign in to Google Checkout to confirm payment and shipping details.
Our office hours are Monday through Thursday, 10am to 6pm, Pacific Time. For security reasons, we do not sell over the counter and all coins are kept in bank vaults.
2.) What information do I need to write down for you to process my auction or order?
Customers must write down the date, mint, price and grade of each item individually. If these five items are not provided, processing of your order will be delayed. We do not inventory items by number. We must have your your full name, address, and e-mail address to process your order. You may use our Online Order Form, or Regular Mail Order Form
3.) Do you accept phone orders and inquires?
To minimize mistakes caused by human error, we no longer take orders and inquiries verbally over the phone, and must have all information in writing either on our secured servers at contact customer service , via e-mail at webmaster(at)collectorsinternet.com OR by regular mail. This protects both of us from any misunderstandings.
The coin market appears to be booming and we are currently receiving approximately 500 orders and inquires per day. Please allow three to four weeks if paying by personal check or business check. Please allow one to three weeks if paying by other means. All shipments are processed in the order received. We understand that some dealers may be able to ship items faster, however, few dealers have been able to match both our huge selection and low prices when quality is taken into account. Please do not write to confirm receipt of payment until after at least two weeks have passed. If there should be a problem in the meantime, we will contact you. Thank you for your patience and understanding.
5.) International Shipping costs $19.00 for postage and handling?
International Shipping cost $19 plus 5% of the total order value.
FREE SHIPPING FOR CONTINENTAL U.S. CUSTOMERS ONLY. INTERNATIONAL SHIPMENTS ARE NOT COVERED BY OUR FREE SHIPPING PROGRAM.
All of our items have a lifetime guarantee of authenticity 15 day return privilege, the only exception are bullion-related gold and silver coins that sell for around double to less than double of their melt value. This is because bullion prices can change daily and even hourly. You may return items for refund, exchange or credit, your choice. Please let us know which choice you want, in writing, and please allow 10 business days for full processing of returned items
Sending them to the grading services is fine with us, and we will refund the amount of the coin if our grade does not meet theirs, but not the cost of the service. This is provided that we send them in ourselves, with the buyer paying the fees. We rarely send our coins to grading services as we find it's just not worth the extra cost. We find that most of our customers are able to use their own good judgment to determine quality and value, and our return rate has always been way under 1%. Also, we find that more and more dealers are loosing faith in the grading services and will often pay more for raw coins than slabbed coins, because some slabbed coins can be very ugly even in higher grades. We know of more than one dealer who sent in some nicely toned Silver Dollars and Franklin Halves and several came back slabbed AND dipped! We no longer send coins to PCGS or NGC. Please read the editorials and the Coin World investigation about them at www.bhcoinclub.org to see why. We never clean our coins, and any clean coins that we buy and sell will be described as such.
Yes you can. We are always open to reasonable negotiation. If you are outbid on eBay, we always have a large selection of properly graded, reasonably priced coins available at www.collectorinternet.com.
We can email scans only if the value is $5,000 or more, but we recommend that you always view the coins in person, using our 14 day return privilege. Scans, no matter how good, can never fully recreate the actual three-dimensional qualities of a coin. Also, due to time constraints, it would be impossible to scan each and every coin that comes in and out of inventory each day. Regarding our own experience with scanned photos on eBay and other auction sites, we have had to return too many over-graded but "well-scanned" coins, and have heard too many similar horror stories from our customers. The simple fact is that a scan can never capture accurately the three-dimensional qualities of a coins strike, luster and toning. If this weren't bad enough, many sellers tend to manipulate the luster, toning, and even the sharpness of a coin through their scanning programs. We both lose if we over grade a coin, and that's the last thing we want. Long before the advent of "photo scans" we bought and sold coins the good old fashioned way: Properly graded with a full 14 day, no-questions-asked return privilege. Today, this time-tested tradition continues. Our satisfaction rate has remained over 99% since 1979. We want you to be happy, tell your friends, and make them happy too. This is how we have built our business of more than 65,000 satisfied customers worldwide over the past 28 years, and we hope to add you to our growing number of repeat customers.
Ordering is as simple as one, two, three:
1.) Simply write down the items you want on any stationary along with grades and prices, or use our Online Order Form.
Please refer to the chart below for domestic shipping cost.
All shipments are professionally packaged and shipped fully insured via USPS.
Please use our Online Order Form Here
*Please allow 10 business days for personal checks to clear, or about 3 to 4 weeks for delivery. All money order shipments are processed in the order received. Please allow at least one to three weeks for delivery. U.S. Postal Regulations allow for up to six weeks for delivery, but we often get shipments out in about half that time. We have customers in all fifty states and dozens of countries worldwide. Overseas postage/insurance outside of the U.S. is $24 above our base fee of $9, plus 1% for every $100. By way of example, an order for $1,000 would be $24+$11+$10 = $44.
We sell coins to the
public at wholesale prices. Due to our buying power, we
are able to offer great collectibles to you at prices often
enjoyed only by dealers. Please bookmark our site and check-in
frequently as our offerings grow weekly. Your security
and peace of mind are important to us. We accept orders "off-line" by
checks or money orders by regular mail at the address below.